1. ABOUT US
1.1 Welcome to Fantasy Rugby World (FRW) brought to you by Bamg Sports Ltd, a company incorporated under the laws of England and Wales under company number 12422085 with its registered office at 5 New Street Square, London, United Kingdom, EC4A 3TW (we, us, our). FRW can be played either via the dedicated mobile application (the App) or via our website available at www.fantasyrugbyworld.com (the Website)
FAO: Technical Service Department
Address: 5 New Street Square, London, United Kingdom, EC4A 3TW,
1.4 You can also contact us to inform us of any changes to the personal information we hold about you. This will help us to make sure that our records are accurate and up to date.
2. INFORMATION WE COLLECT ABOUT YOU
2.1 We will collect information about you when you:
(a) download the App from an app store;
(b) access and/or play FRW;
(c) create an account to play FRW;
(d) update your profile and other account details;
(e) make any purchases via the App;
(f) make an enquiry, provide feedback, make a complaint, or otherwise contact us over the phone, by email or via the Website;
(g) subscribe to our newsletter and mailing lists;
(h) participate in any competitions, prize-draws and other promotions organised by us; and
(i) ‘follow’, ‘like’, post to or interact with our social media accounts, including Facebook, LinkedIn, Twitter and Instagram.
2.2 Such information may include (depending on the circumstances):
(a) identity and contact data, such as your title, gender, names, addresses, email addresses and phone numbers;
(b) account profile data, such as the username you used to download the App and/or the username, password, email address and photo you have provided when you registered for an account to play FRW and otherwise associated with your FRW account;
(c) information contained in correspondence between us;
(d) App usage data, including information about your interactions with and within the App, such as your location, the date and time you accessed the App, the amount of time you spend in the App and the amount of time you spend on any given feature within the App;
(e) Website usage data, including information about your interactions with the Website, such as login data, IP address, page views, searches, and other actions on the website;
(f) technical data, including your geographical location, information about the device you use to access the App and/or Website (Device) (such as your hardware model, mobile network information, unique device identifiers);
2.3 In certain circumstances, we will receive information about you from third parties. For example:
(a) advertising parties: we may receive personal information that you submit to any third party website that you access from an advertisement contained in FRW;
(b) service providers: we may receive personal information from the third party service providers we engage such as our App and Website developer (Login Line), IT support provider and Cloud service provider (Google Cloud Platform);
(c) social media plugins: we currently use social media plugins from third party service providers such as Facebook, Google, Twitter and Instagram. Those third-party providers will share with us certain information about you when you use their plugins;
(d) your Device: we may from time to time ask you for your consent to collect other information from you or your Device. For instance, we may invite you to allow us to access your contacts to enable you to invite them to play FRW with you. If we do this or something similar, we will tell you what information we would like to collect, why we need it and what we’ll use it for;
(e) publicly available sources: we may use publicly available sources for instance to carry out identity and compliance checks; and
(f) other third parties: we might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
3.1 In order to collect some of the information set out in section 2, the App uses certain authentication software to ensure that you get the most out of it. This software allows us to monitor App traffic, improve its usability and to personalise the content of the App for you.
3.2 Our ability to track certain information may be disabled by you by changing the settings on your device. For more information about how to do this please consult the “Settings” section of your Device. Please note that if you do amend the privacy settings of your Device, you may not be able to use all of the features of the App.
3.3 Please see section 12 below for more information on tracking technologies which we use (including ad identifiers and cookies).
4. CONNECTING WITH A THIRD PARTY NETWORK
4.1 Where we make this available, you can choose to log in to FRW using your account details with a third party social network or platform, such as Facebook, Twitter or Google.
4.2 If you do log into your account on FRW using your account details with a third party social network or platform, we will receive some of your information associated with that account. Exactly what information we receive will depend on your settings in the account you hold with that third party social network or platform, but typically we will receive your basic public profile information such as your name/username, email address and profile picture. If you choose to grant us access to your contact list, we will use and store this to help you find those of your contacts that are already playing FRW.
5. USE OF YOUR INFORMATION
5.1 We use your information in the following ways:
(a) to provide you with the services and information you have requested (for example, to allow you to play FRW or allow you to purchase items within the App);
(b) to provide certain features available in FRW;
(c) to monitor your use of FRW and to administer, support, improve, optimise and develop the App and the Website, to improve the user experience, and to ensure that the content in App and the Website is presented in the most effective manner for you and your Device;
(d) to provide customer service to you in relation to your playing of FRW, to deal with enquiries and complaints relating to the use of the App and/or Website and to notify you about any changes to FRW, the App or the Website and our other services;
(e) to reply to any correspondence you have sent to us;
(f) to display advertisements in the App or on the Website which we think you may be interested in seeing (where you have not subscribed to our premium service to remove them);
(g) to send you marketing and advertising materials;
(h) to tailor any marketing or advertising so that it is more relevant to you;
(j) to enable us to administer competitions and/or prize draws;
(k) to authenticate your access to FRW;
(l) for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(m) to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, interests, and/or location);
(n) for security and fraud prevention, including to prevent cheating within FRW;
(o) to ensure that the App and the Website are safe and secure; and
(p) to comply with our legal, contractual and regulatory obligations.
6. DISCLOSURE OF YOUR INFORMATION
6.1 We do not and will not sell your personal information. However, we may disclose it to certain third parties in order to allow us to conduct our activities, run FRW, provide the App and Website and other services to you, enforce our rights or to comply with legal or regulatory obligations. Such third parties include:
(a) other users playing FRW;
(b) our media partners who may send you information that they think you would be interested in relating to your favourite team, league or players (such as, for example L’Equipe) (but only where you have signed up in the App and/or on the Website to receive information from them);
(c) our rugby club partners who may send you information relating to themselves that they think you would be interested in (but only where you have signed up in the App and/or on the Website to receive information from them);
(d) our group of companies (i.e. our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006);
(e) suppliers and service providers who we engage to process data on our behalf (such as, for example, our App and Website developer (currently Log’in Line), IT support provider and Cloud service provider (currently Google Cloud Platform);
(f) prospective buyers of our business or assets in the event that we sell any of our business or assets; and
(g) regulators, government bodies, law enforcement agencies, and our legal and other professional advisors.
6.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
7.1 We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected, and use, your personal information. In almost every case the legal basis will be one of the following:
(a) consent: for example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you or opting out of receiving notifications through the App;
(b) our legitimate business interests: where it is necessary for us to understand our customers, promote FRW, the Website, the App and our other services and effectively operate our company, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example we will rely on this legal basis when we conduct certain analytics and research to improve and develop our App and Website;
(c) performance of a contract with you (or in order to take steps prior to entering into a contract with you): for example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and activate the product for you; or
(d) compliance with law: where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
8. TRANSFERRING YOUR PERSONAL INFORMATION ABROAD
8.1 We are located in the UK. However, as some of the third parties we work with may be based outside the European Economic Area (EEA), their use of your personal information will involve a transfer of data outside the EEA.
9. PROTECTION OF YOUR INFORMATION, SECURITY AND PASSWORDS
9.1 We have put in place appropriate security measures to prevent your personal data from being accidentally destroyed, lost, used or accessed in an unauthorised way. We also take steps to ensure that we retain your personal information for only as long as it is necessary to fulfil the purposes we collected it for, taking into account the amount, nature and sensitivity of the data.
9.2 Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our App and/or the Website.
10. THIRD PARTY WEBSITES
10.2 We may receive some of the information that you submit to any third party website that you access via FRW. Both we and the owner or operator of that third party website will be data controllers in respect of any such information.
11. YOUR RIGHTS (INCLUDING RIGHT TO ACCESS YOUR INFORMATION)
11.2 Subject to certain legal conditions, you have a number of rights in respect of the personal information we hold about you. These include:
(b) access: you have the right to request, free of charge, access to a copy of the personal information that we hold about you;
(c) rectification: you can ask us to change, correct, or complete any inaccurate, incomplete, or out-of-date personal information that we hold about you;
(d) consent: If you have given us your consent to use your personal information (for example, for marketing purposes), you can withdraw your consent at any time;
(e) objection: you can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You can also object to our use of your personal information for direct marketing purposes;
(f) portability: In certain circumstances, you can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form;
(g) restriction: you can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it; and
(h) erasure: you can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
11.3 Exercising your rights
(b) Please also note that we may ask for proof of your identity (such as a copy of your driving licence – please do not send original documents). This is a security measure to ensure that we do not disclose personal information to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
(c) We will try to respond to all legitimate requests within one month. Sometimes it may take us longer if your request is complex or you have made several requests. In this case, we will notify you and keep you updated.
(d) Please also be aware that not all of those rights are absolute and there may be circumstances in which we will not fully comply with your request because of a specified legal ground or exemption.
12.1 To provide our App, Website and interest-based advertising, we use ad identifiers, cookies and similar technologies. These technologies allow us and our third party advertising partners to:
(a) recognise you and your Device;
(c) enable us and third parties to provide you with more customised services, for example to provide the Website in the correct language;
(d) allow the App and/or the Website to interact with a third party social network or platform (where you have chosen to allow such interaction); and
(e) provide interest-based advertising to you.
12.2 How do ad identifiers, cookies and similar technologies work?
(a) Ad identifiers are non-permanent, non-personal identifiers such as Apple’s ID for advertising (the so-called ‘IDFA’) or the Android advertising ID, which are uniquely associated with your Device. Similar technologies include tracking pixels within ads. These technologies allow companies (including marketers and advertisers) to recognise your Device when you use websites and applications.
(b) Cookies are small files, usually of letters and numbers, that are stored by your browser on your desktop computer or mobile device. If you want to learn more about what cookies are, or how to control or delete them, you can visit http://www.aboutcookies.org for detailed guidance.
12.3 How to adjust your preferences for interest-based advertising
(a) You can choose to prevent your Device’s ad identifier being used for interest-based advertising, or you can reset your Device’s ad identifier, by changing the settings of your Device. Settings vary from device to device but you will usually find the ad identifier settings under “privacy” or “ads” in your Device’s settings.
(b) You can also opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.
(c) Please note that if you choose to adjust your preferences in order to prevent these technologies, you may find that the App and the Website do not function for you as we would like them to and that you cannot enjoy the full use of FRW.